EKTE Wi-Fi Terms and Conditions

This agreement governs the terms of access to the wireless internet service provided by Jessen and Co Ltd trading as EKTE

It’s important that you read these Terms and Conditions carefully before you access and use the Wi-Fi services. Every time you access and use the service, you acknowledge that you agree to be bound by the current Terms and Conditions set out below. If you don’t wish to be bound by the Terms and Conditions, please do not access and/or use the EKTE Wi-Fi services.

EKTE’s Privacy Policy forms part of these Terms and Conditions and you should read the Privacy Policy below carefully before agreeing to these Terms and Conditions.

We consider as private any of your personal information supplied by you or given to us while you use the EKTE website, social media channels, restaurant guest Wi-Fi and will hold it and process it in accordance with this Privacy Policy and all applicable Data Protection legislation currently in force.

Information we may collect, may include, by way of example:

  • your name and contact information, including email address
  • Information regarding your interaction with our services, session times, data consumption, location, restaurant you have connected from, content viewed.

Information about us

This service is operated by Jessen & Co Limited, a company registered in England at Companies House (referred to as “EKTE” within these terms and conditions). Our registered number is 03287117 and our registered address is at Jessen & Co. Ltd, 23 Boscombe Road, London. W12 9HS

The service

You are responsible for providing any hardware and software necessary for you to access the service and the compatibility of that hardware and software. You accept the risk of any failures to your hardware and/or software as a result of using the service.

The service is intended to support general web browsing activities. Due to limited bandwidth and to ensure a consistent experience for all customers, the service does not support high bandwidth actions such as streaming music, streaming video or downloading large files from external locations, and speed restrictions may be applied to your access.

Access to the service may be blocked, suspended, or terminated immediately at any time without notice and for any reason including, but not limited to, violation of this agreement, actions that may lead to liability for EKTE, threaten the security of the service, disruption of access to other users or networks, licencing restrictions and violation of applicable laws or regulations.

You accept that we may restrict access to specific websites or content genres at our discretion. You accept that we may modify these restrictions from time to time.

We reserve the right at all times to withdraw the service, change the specifications, content or manner of use of the service in any way whatsoever.

Registration

To be able to access the Wi-Fi service, you will need to register through the EKTE Wi-Fi service portal by using your email address which we will ask you to supply/you have supplied as part of the registration process. When registering, you agree to provide EKTE with accurate and complete registration information, and it is your responsibility to ensure that registration details are correct.

If you discover you have made a mistake with your registration details after you have submitted them to EKTE, please email welcome@ektelondon.co.uk or phone +44 (0)20 3814 8330 immediately so we can try to correct the mistake as soon as possible.

Each registration allows you to use the Wi-Fi services for your personal use only and you agree not to register on behalf of any other person or entity.

You should contact EKTE as soon as possible if you believe that anyone has used your details without your permission or if you become aware of any other breach of security on the EKTE Wi-Fi service please email welcome@ektelondon.co.uk or phone +44 (0)20 3814 8330 if this is the case.

Use of Wi-Fi for internet access

The connection will be valid for 8 hours from when you have connected

You agree:

  1. not to use the Wi-Fi service for any unlawful purpose or in breach of any law;
  2. not to make any use of the Wi-Fi service which causes the whole or part of the Wi-Fi service to be interrupted, damaged, made less efficient, or impair the effectiveness or functionality of the Wi-Fi service in any way;
  3. not to use the Wi-Fi service for sending or posting of any computer viruses or any other harmful code, or any material which is defamatory, offensive or of an obscene or menacing nature or in such a way as to cause annoyance, inconvenience or needless anxiety;
  4. not to use the Wi-Fi service in a way which infringes the rights of any person, firm or company (whether in breach of confidentiality or intellectual property rights or otherwise);
  5. that in the event that you have any right, claim or action against any other person, firm or company arising out of your use of the Wi-Fi service then you shall pursue such right, claim or action directly against that person, firm or company and you shall not pursue the claim via EKTE; and
  6. that EKTE may block access to certain websites by you on the Wi-Fi service, including for example certain high bandwidth websites, in order to share bandwidth more among its user group.

Our liability to you

Although EKTE will endeavour to provide a high standard of Wi-Fi service at all times, due to the nature of the service, faults, technical difficulties and/or loss of signal may lead to temporary unavailability of the  Wi-Fi service and the operation of the Wi-Fi service may be adversely affected by conditions and performances outside EKTE’s control including, but not limited to, transmission, communications links between EKTE and you, between different parts of EKTE, and between EKTE and other systems and networks.

You are expressly reminded that the Internet and Wi-Fi connections are not secure networks or a secure way to access the network. EKTE cannot guarantee the security or privacy of the Wi-Fi service and any information or communication to or from the Wi-Fi service by you. As a consequence, it is your responsibility to take all appropriate measures to protect your own data and/or software, including but not limited to protecting that data and software against viruses that may travel over the Internet and/or from hacking or other third-party intrusion into your device, and to back up your device before and after using the Wi-Fi service. EKTE will not be responsible to you for losses which you suffer due to your failure to adequately protect your device from contamination by viruses or hacking/third-party intrusion or from your failure to back up your device before and after using the Wi-Fi service.

EKTE is not responsible for any content of the Internet including, but not limited to, information contained in websites and does not independently check third party information delivered through the Wi-Fi service. EKTE cannot give any guarantee in respect of any such information as to its accuracy and assumes no responsibility for your use of such information and any consequences of that use, including, but not limited to, any damages, injuries or consequences that may result from the use of other party’s websites. The information and opinions in the third-party information/websites are not endorsed by EKTE.

If you are using the Wi-Fi service for personal, non-commercial use, EKTE will only be liable to you for losses which you suffer and prove as a result of a breach of these Terms and Conditions by EKTE.

If you are using the Wi-Fi service to access the Internet and/or information for business/commercial use then the following section applies to you, only when you are using the Wi-Fi service for that business/commercial use. If you are using the Wi-Fi service as a consumer then the following paragraphs set out below in this section “Our Liability to You” do not apply to you when you are using the Wi-Fi service solely for personal, non-commercial use:

To the extent EKTE is permitted to do so under law, the Wi-Fi service is provided on an “as is” and “as available” basis and EKTE makes no warranties or representations whether express, statutory or implied in relation to the information contained on the Wi-Fi service, including but not limited to implied warranties or conditions of completeness, accuracy, title, satisfactory quality or fitness for a particular purpose.

Except as set out above, you acknowledge and agree that EKTE shall not be liable in contract, tort, negligence, statutory duty or otherwise for any loss or damage whatsoever, whether:

  1. direct losses or damages;
  2. indirect losses or damages; or
  3. consequential losses or damages.

Arising from or in connection with the Wi-Fi service, or these Terms and Conditions, including but not limited to:

  1. loss of business;
  2. loss of profits or revenue;
  3. loss of or depletion of goodwill or similar losses;
  4. loss of anticipated savings;
  5. loss of goods;
  6. loss of contracts;
  7. loss of the use of the Wi-Fi service;
  8. business interruptions;
  9. loss or corruption of data or information; or
  10. any other pecuniary or monetary loss.

Suspension and termination

EKTE shall have the right to immediately terminate without notice your use of the Wi-Fi service and/or suspend the availability of the Wi-Fi service if, in EKTE’s reasonable opinion, you commit a breach of these Terms and Conditions.

Your data

EKTE will deal with your personal data in compliance with the current data protection legislation in England and in accordance with our Privacy Policy. By using the Wi-Fi service, you consent to EKTE using your personal data as set out in the Privacy Policy and accept the Privacy Policy. The Privacy Policy forms part of these Terms and Conditions and you should read the Privacy Policy carefully before agreeing to these Terms and Conditions.

Other information of which you need to be aware

We may occasionally update these Terms and Conditions for example to comply with changes in the law or to take account of new services we may offer, by placing a suitable notice of such change on the Wi-Fi service portal. Your continued use of the Wi-Fi service following notice of such change shall be deemed to be your acceptance of any such change. It is your responsibility to check the T&C’s regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Wi-Fi service.

The Terms and Conditions and any non-contractual obligations arising out of your use of the Wi-Fi service shall be governed by English law and EKTE and you both agree to submit to the non-exclusive jurisdiction of the English Courts.

EKTE may not necessarily keep a copy of these Terms and Conditions and your registration details. EKTE advises you to download a version of these Terms and Condition by downloading a copy so you can refer to them in the future.

This contract and all communications between EKTE and you will be conducted in the English language.

Any notices EKTE sends to you will be sent to the most recent e-mail address or postal address provided to EKTE by you.

These Terms and Conditions are a contract between you and EKTE. Unless you are aged under 18 and are using the Wi-Fi service with the consent of your parents/guardian, neither you nor EKTE intend that these Terms and Conditions will be enforceable by anyone except you and EKTE whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

If you are not satisfied by the Wi-Fi service you receive, please contact the Wi-Fi support helpdesk by emailing welcome@ektelondon.co.uk Alternatively, you can contact our customer services team:

EKTE

London

EC3V 9AA

Tel: +44 (0)20 3814 8330

 

Data Privacy Notice

EKTE – Website and Wi-Fi service

The purpose of this Privacy Policy is to inform you as an individual how EKTE uses and protects any information that you give to EKTE when you use our website and/or Wi-Fi service.

The processing of personal data is governed by the EU General Data Protection Regulation (the “GDPR”) and national laws that supplement the GDPR in each European Economic Area (EEA) country.

EKTE is committed to ensuring that all the information you share regarding your privacy is protected. In case we ask you to provide us certain information by which you can be identified when using this website or service, then you can be assured that it will only be used in accordance with this policy statement.

We take your privacy very seriously, and this document sets out what personal information we collect from you, how we intend to use it and what your rights in respect of that information are.

What information we collect (this can differ depending on the service you are using):

  • Full Name and job title
  • Your age and date of birth
  • Contact information including email address and telephone number
  • Information such as postcode, preferences and interests
  • Record of correspondence between you and us
  • Other information relevant to customer surveys and offers

 

How we collect your information:

We may collect your personal information in several ways:

Directly from you, when you:

  • create an account on our website;
  • enter a competition, prize draw or promotion advertised on our website;
  • sign up to receive our newsletter by email or SMS;
  • report an issue with our website to us, or otherwise communicate with us;
  • complete an optional survey;
  • automatically using technical means as and when you use our website;
  • From our trusted partners where you have expressly consented to them sharing your information with us;
  • Connect to the onsite WIFI service provided in our restaurants

 

Providing your personal information

You do not have to provide your personal information to us. However, should also note that some of your personal information is necessary for us to process bookings on our website.

You are not required to consent to receiving marketing content from us for us to make full use of our website – this is entirely optional. However when using the Wi-Fi service part of the Terms and conditions include your email address being added to our Newsletter however you may opt out of this service if necessary

 

Personal information protection

We maintain strong physical, electronic and procedural safeguards to protect the confidentiality, integrity and availability of your personal information. In particular, we have taken appropriate security measures against illegal and/or unauthorised access to your personal information, and against the accidental loss of, or damage to, it.

Sharing your personal information 

Our website operator and our booking system provider will have access to your personal information. This is necessary for us to operate our website and our booking system, and to provide you with electronic receipts.

Our email solution provider may also have access to your personal information. This is necessary for us to send you news about events, activities and services at our restaurants if you have opted to receive these or use our Wi Fi service.

We may also need to share your personal information with the following in limited circumstances:

– IT security providers;

– Insurers;

– External advisors (for example solicitors or auditors); and

– Public authorities or law enforcement.

Your personal information may also be shared with our sponsors, partners, advertisers, advertising networks, advertising servers and analytics companies or other third parties in connection with marketing, promotional, and other offers. It may also be shared with third parties we identify at the time you provide your personal information (for example, if you were directed to our website from another site). We are not responsible for these sites or their content, products, services or privacy policies or practices.

Any time we provide access to your personal information to someone else, we will ensure that it is adequately secured to protect your privacy.

Your rights in respect of your personal information

You have rights in respect of the personal information we hold on you, including the right to ask us to:

– inform you on how we collect and use it (this Privacy Notice is designed to do that);

– provide you access to the information we hold on you;

– rectify it if you believe that it is incorrect;

– delete it (only to the extent we rely on your consent to use it);

– provide you with a copy of any information we hold on you (only to the extent we rely on your consent to use it); and

– stop processing or using it temporarily (to the extent it is practical for us to do so).

We use some of your personal information for marketing purposes. You can object to our use of your personal information for marketing purposes at any time.

Consent

Where consent is used to process your data, you have the right to withdraw your consent at any time and ask us to stop processing your data. We will tell you about the implications of doing this and follow your wishes as required.

 

 

Who controls your personal information, and how do you get in touch?

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, anytime we might use the information provided for marketing purposes will ask for your consent as an opt-in tick box before we do so
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at welcome@ektelondon.co.uk.

We will not share any of your information to third parties unless we have your permission or are required by law to do so. We only send you promotional information if you tell us you wish it to happen.

The controller of your personal information is Jessen and Co Ltd trading as EKTE.

Should you have any query in respect of your personal information we hold about you under the GDPR 2018 you can contact us at the following:

Data controller EKTE

Website https://www.ektelondon.com

Address EKTE, 2-8 Bloomberg Arcade, London EC3V 9AA, United Kingdom

Telephone 020 3814 8330

Email welcome@ektelondon.co.uk.

 

How we use cookies

As you might know a cookie is a small file which ask permission to be placed on your computer hard drive. Once you agree the file is saved helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as individual. The web application can tailor its operation to your needs, things you like or you do not like by gathering and remembering information regarding your preferences.

We use traffic log cookies to identify which pages are being used. This information is only used to monitor traffic data about the page in order to improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system.

To summarise the cookies are only used by us (EKTE), to provide you with a better website, enabling us to monitor which pages you find useful and which you do not. We do not get any access to your computer or personal data, only the one you agreed to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, however you can manually modify your browser setting to decline cookies. This can prevent you from taking full advantage of the website.

Credit Card details

Payments or credit card details (if taken at the time of the booking) are taken and securely saved on our Opentable server system which is password protected. All data is kept safe and shredded once the authorised payment has been processed.

Changes to this Privacy Notice

We may need to make changes to this Privacy Notice in the future (for example, to comply with new legal requirements).

Where that is the case, we will provide you with a revised Privacy Notice on our website, which you will be able to access in the same way you accessed this version.

*This privacy notice was last updated on 11th April 2019